The 9-1-1 ECC Feedback Portal ("Citizen Feedback Pilot") is a post-call satisfaction survey tool built by Joel Rodriguez, run as an independent pilot for Manatee County's 9-1-1 Emergency Communications Center (PSAP) — it is not yet an official county system. This policy explains what it stores about you and why.
What it stores
- Incident information — call type, the phone number associated with your call, and an internal incident ID, imported in batches from the county's CAD (Computer-Aided Dispatch) export. This is a periodic upload handled by county IT staff, not a live feed of ongoing calls.
- Survey invitation and response data — once a call is selected for a survey, the portal creates a one-time link and tracks whether it was sent, opened, opted into, completed, or declined, along with your answers to the survey questions. This is tied to the link texted to you, not to your name — the survey doesn't ask for one.
What it screens out first
Every imported call is checked against Manatee County SOP 2700 before it's ever eligible for a text. Calls involving sensitive situations — domestic disturbances, suicidal persons, mental health crises, home invasions, and similar categories — are automatically excluded and never contacted. Anything the screening doesn't clearly recognize is held for a person to review, not sent automatically.
Who can see it
- You — through your own one-time survey link, until it expires (48 hours after it's sent).
- PSAP staff signed into the dashboard — see call type and survey status, but only the last 4 digits of your phone number. The full number is walled off at the database level so staff accounts can't read it; only the automated system that sends your text can.
- Joel Rodriguez, as administrator — for support and to keep the pilot running.
Where it is stored
Incident and survey data is held in Supabase, a hosted database provider, on servers in the United States. Text messages are sent through Twilio. The web pages are hosted on Netlify. No other party receives your data.
What it does not do
No advertising. No analytics or tracking pixels. Nothing is sold or shared. The only browser storage used is a sign-in session token that keeps PSAP staff logged in — there's no citizen account, so nothing is stored in your browser when you complete a survey.
Keeping and deleting your data
Your data stays while this pilot program is active. To see, correct, or delete data tied to your call, email info@rodriguez-joel.com. Requests are handled within 30 days.
Changes
If this policy changes, the effective date at the top changes with it.