Survey
Status
Draft — only visible in this preview
Shown as the first message the citizen receives. Keep it short and identify the agency.
Questions
Question Editor
Step 2
Import & Filter
Every incident is screened against SOP 2700 before it can ever reach Send. Nothing tied to a sensitive call type leaves this screen — and anything the filter doesn't recognize is held for human review, never sent automatically.
Drop CAD export here
Accepts the county IT department's .xlsx Event Caller Contact export, or a plain CSV
No file loaded yet
Safety Screening
Cleared to send automatically.
Sick Person · Noise Complaint · Traffic Hazard · Fall · Alarm calls, and other routine, non-sensitive call types.
Excluded Categories
SOP 2700 exclusion list. Never surveyed, no exceptions.
Domestic Disturbance · Suicidal Person · Mental Health Crisis · Home Invasion · Miscarriage, and more.
Needs Review
Not on the allowlist, not confirmed sensitive.
Fails closed by default — held for a human decision, never sent automatically.
No batch sent yet
Import incidents and send survey invitations from Step 2 — this screen will track delivery and response status live.
Step 3
Send & Track
Numbers are masked to the last 4 digits everywhere in this view.
Sent
0
Accepted
0
Pending
0
Declined
0
Step 4
Report
Pilot performance to date — Post-Call Satisfaction survey.
Response Rate
63%
Average Rating
4.6
Opt-in Rate
81%
Median Response Time
14 min
Response Rate Over Time
Overall Rating Distribution
Day vs. Night Shift Comparison
Recent Themes
Illustrative tags only — not generated from free-text responses in this prototype.